Self-exclusion is a valuable tool designed to help you take control of your gambling habits by temporarily or permanently restricting access to your account. It provides you with the space and time needed to step back, reflect, and focus on other important areas of your life, such as your well-being, relationships, and personal goals. Remember, seeking support is a sign of strength, not weakness, and taking this step shows courage and commitment to making positive changes for yourself and your future.
How Self-Exclusion Works
Comprehensive Coverage: Self-exclusion will apply to all accounts within our network which includes our landbased partners at Christchurch Casino.
Get further help: We recommend seeking help from gambling support agencies (see the "Getting Further Help" section below). We also encourage you to consider self-excluding from other operators.
Account information: If you need any further help with your gaming account during your self-exclusions, for example to increase the self-exclusion period or queries regarding outstanding balance and requests for withdrawals, please contact our Customer Support.
Reactivation After Exclusion: After your chosen period ends, you may reopen your account by contacting our Customer Support. Note that there will be a 24-hour waiting period, and your account will be reviewed as part of our responsible gambling commitment.
Indefinite Exclusion: Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support Team to request this. Upon your request, your account will be reviewed as part of our responsible gambling commitment. Any cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period, at which point your account will be reopened. Note that reopening of your account is at our discretion.
Commitment from Both Sides: We will take reasonable steps to prevent you from reopening your account or creating new ones. However, you must also refrain from attempting to bypass the exclusion.
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