Help Center

Yes! We pride ourselves as being at the cutting edge of advances and best practice in the safety game! We utilize some of the best SSL-encryption services in the industry to ensure all of your personal information is secure. We are also fully compliant with all safety guidelines as set by industry regulation. All of our games are tested and audited and are therefore safe and fair. We want players to enjoy their time at ChristchurchCasino.com and to be at total peace of mind! If you have any questions regarding our privacy policy please check it out here

Great question! It’s simple, you can start by clicking here or click the “Sign Up” button found on the homepage. From there, you will be prompted to start the registration process which includes setting up your unique username and password.

Absolutely! We are licensed and regulated by the Malta Gaming Authority (MGA) under the entity Two Island Enterprise LTD.

Yes! Most of our games catalogue is fully optimized for mobile devices! You can also enjoy ChristchurchCasino.com from a tablet! As long as you have an internet connection, you can play! No need to download any special software.

Thanks to our plethora of banking options, it’s never been simpler! You can choose a method of depositing that suits your needs whether that be debit or credit cards like Visa, or online wallets like Neteller or Skrill, banking is swift and safe. These banking methods are also available to withdraw funds.

Don’t fret! Bonus money can only be used on certain games. Make sure you find a qualifying game to enjoy your bonus money on. For a list of these games, please visit here.

We know, we know, it’s easy to be impatient waiting for withdrawals to be completed! At ChristchurchCasino.com, withdrawals typically only take up to two business days after a player has made the withdrawal request.

Don’t worry, we’ve all been there! With all the passwords we have to memorise on a daily basis, it’s no wonder some of them escape! When you click on “Login”, you will see a link that pops up saying 'Forgotten Password'. Click on this and follow the instructions--we’ll get you back into your ChristchurchCasino.com account in no time!

While we work hard to make sure our website works on all browsers and devices, sometimes things just don’t work how we all want them to! It’s amazing just how many unique browsers, operating systems and devices exist these days! A lot of these issues can be fixed by simply refreshing the page. If this doesn’t work, don’t panic -- the next step is to try clearing the cookies and the cache on your chosen browser. The website is still acting funky? It could all be resolved by trying a different browser. If that doesn’t work and you still can’t get ChristchurchCasino.com to operate properly on your device and browser, please drop us an email describing what’s going on. If possible, please include a screenshot in your email so as to help our customer support staff understand the issue more fully. We will get it sorted!

No. The land-based Christchurch Casino Company established a Maltese subsidiary company (ChristchurchCasino.com Limited) to partner with an experienced and reputable international gaming company to provide an online gaming platform. The site is independently operated from Malta but contractual arrangements are in place to ensure the same high standards of host responsibility and game integrity that have been a hallmark of the Christchurch Casino brand since 1994.

While equivalent high standards will apply, the online platform is independently operated and ChristchurchCasino.com cannot and will not assist with the operation of the land-based casino. This includes providing assistance to, or responding to queries from customers who choose to use the land-based casino.

Furthermore, this also means that bonuses, promotions, loyalty points and any other offers rewarded through ChristchurchCasino.com can only be used on the online website, and is not transferable or shared between the online and the land-based operations.

Two Island Enterprise LTD is the entity in which ChristchurchCasino.com has it's MGA license registered.