Gamble with Care
At Christchurch Casino, we want you to enjoy our games responsibly. We are dedicated to ensuring that your gaming experience remains enjoyable and safe.
Responsible Gambling Policy
We understand that everyone’s relationship with gambling is different, which is why we have designed several solutions to help you in your gaming experience. Whether it's setting deposit limits, session reminders, or taking a temporary timeout, we have the tools to help you manage your play in a way that works best for you. Our commitment to responsible gambling means we are here to support you every step of the way, ensuring that your experience with us is both safe and fun.
Now, let's look at our policies and the various ways we can assist you in playing responsibly.
Preventing underage gambling
Age Verification
You must be at least 18 years old to create an online account with us. We verify your age during your first deposit and may request extra documentation when needed.
Account Security
Always keep your account details and passwords confidential, and remember to log out when you’re done. We also recommend using parental controls to help monitor or restrict internet access.
We are dedicated to preventing any minors from playing on our site, but we also need your help. If you share devices in your household, we encourage parents and guardians to take steps to limit access to gambling content.
We recommend using parental controls to monitor or restrict internet access, a few options of these are:
If you suspect that someone underage is using your Christchurch Casino account to gamble, please do not hesitate to contact our Customer Support for help and guidance, and we will take the necessary steps.
Player Protection Tools
We offer several tools that you can use to manage your play when you gamble online at Christchurch Casino. By using these features, you can enjoy our games responsibly and make sure that your gambling remains fun and stress-free.
Deposit Limits
Set limits on how much you can deposit daily, weekly, or monthly
- Flexibility: Change your deposit limits anytime for daily, weekly, or monthly periods.
- Immediate Decreases: Requests to lower your limit will take effect right away.
- 24-Hour Activation: If you want to increase your limit, it'll be activated after 24 hours. You'll receive a confirmation email to finalize the change.
- Website Specific: Remember, the deposit limit set here only applies to your account at Christchurch Casino online, not to others owned or operated by us.
Net Loss Limits
Set the maximum amount you're comfortable losing over a specific period
- Set Limits: Decide on the maximum amount you're comfortable losing over a specific period – whether it's daily, weekly, monthly, or annually.
- How it Works: Your limit is calculated based on the sum of your limit amount, total account exposure, and profit/loss within the limit window, ensuring your losses stay within your set limit.
- Net Limit: Any winnings you accumulate during the limit period will be added to your limit amount. Conversely, losses will be deducted from your remaining limit amount, regardless of when the bets were placed.
Example
Imagine you set a loss limit of NZ$100 per day. You start playing, having NZ$100 in balance and make a bet of $10 and win $60 from the bet, leaving you with NZ$150 in balance. You can now play for NZ$150 before you have reached your daily net loss limit on this specific day.
You return the day after, and you end up losing NZ$50 making your balance NZ$100. But you can only lose another NZ$50 this day as it will trigger your daily net loss limit of NZ$100 per day. This example shows that the limit is reset every day.
Time Session Limit
Set a session duration to automatically log out after a specified time
- Set Your Limit: Choose a session duration between 30 minutes and 6 hours. Once this time is up, you'll be automatically logged out of your account.
- Flexible Adjustments: Need to decrease your session duration? You can do it right away. However, if you want to remove or increase your limit, please note that it will take effect after 24 hours.
- Take Control: Click below to adjust your session duration limit and ensure a balanced gaming experience.
Game Time Reminder
Set a timer to keep track of how long you've been playing
- Set a Time Reminder: You can set a timer when you are playing so you can accurately keep track of how long you've been logged in for. Starting from as low as 1 minute to any time you specify.
- Stay Informed: The reminder not only notifies you of how long you've been logged in but also displays the amount you've won or lost during that period.
- Session-Based: Reminders are set per gaming session. If you log out, you'll need to set a new reminder when you return.
- Opt-In to Continue: Once the reminder pops up, you'll have the option to choose whether you want to continue playing or take a break.
Time out
Take a break from gambling for a period of time
- Choose Your Duration: Temporarily exclude yourself from the site for a period ranging from 24 hours up to 6 weeks.
- Immediate Effect: Your account will be immediately suspended until the selected duration expires.
- No Overrides: Once set, the timeout cannot be overridden or removed by us.
Self-Exclusion
If gambling feels hard to manage, self-exclusion can help you take back control.
By choosing to self-exclude, you can temporarily prevent yourself from accessing your account for a period ranging from 6 months to 5 years or indefinitely. During this time, we will take reasonable steps to prevent you from opening new accounts.
6 months
Short-term break from gambling activities
1-5 Years
Extended period to address gambling concerns
How Self-Exclusion Works:
- Comprehensive Coverage: Self-exclusion will apply to all accounts within our network which includes our landbased partners at Christchurch Casino.
- Get further help: We recommend seeking help from gambling support agencies (see the "Getting Further Help" section below). We also encourage you to consider self-excluding from other operators.
- Account information: If you need any further help with your gaming account during your self-exclusions, for example to increase the self-exclusion period or queries regarding outstanding balance and requests for withdrawals, please contact our Customer Support.
- Reactivation After Exclusion: After your chosen period ends, you may reopen your account by contacting our Customer Support. Note that there will be a 24-hour waiting period, and your account will be reviewed as part of our responsible gambling commitment.
- Indefinite Exclusion: Should you wish to undo the indefinite self-exclusion, you may contact our Customer Support Team to request this. Upon your request, your account will be reviewed as part of our responsible gambling commitment. Any cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period, at which point your account will be reopened. Note that reopening of your account is at our discretion.
- Commitment from Both Sides: We will take reasonable steps to prevent you from reopening your account or creating new ones. However, you must also refrain from attempting to bypass the exclusion.
Important Notice:
Once you initiate the self-exclusion process, you will receive a confirmation email. If you do not complete the process, your account will remain ACTIVE. If you need assistance, contact Customer Support.
Account Closure
Easy and hassle-free account closure options
- Contact Us: Reach out to our Customer Support at any time to close your account for any reason.
- Reopening Option: Accounts closed under our standard closure can be reopened whenever you choose by contacting Customer Support.
- Self-Exclusion Consideration: If you're concerned about gambling-related issues or believe you may have a problem, we encourage you to consider self-exclusion for added protection.
Access to Account History
Stay informed about your gambling habits
Understanding your gambling habits is key to maintaining a healthy and enjoyable gaming experience. At Christchurch Casino, we provide full access to your account history, including all deposits and withdrawals. By regularly reviewing this information, you can gain valuable insights into your spending and gaming patterns.
Play Responsibly: Know Your Limits & Stay in Control
While most people gamble responsibly, some may develop problematic gambling habits. Here are some guidelines to help you stay in control:
- Set Limits: Set limits on how much you can deposit daily, weekly, or monthly
- Time Management: Decide on a time limit for your playing session and stick to it. Take regular breaks during your gaming session.
- Monitor Spending: Track your activity using your online account history, and make sure not to play for more than you can afford.
- Avoid Chasing Losses: Never try to recover losses by gambling more. This can lead to bigger losses and financial problems.
- Understand the Rules: Make sure you know the rules of the games you play to make informed decisions.
- Seek Help: If you need to talk to someone about problem gambling, contact our Customer Support or a problem gambling support service.
Self-Assessment Test
Take a Self-Assessment Test
Reflecting on your gambling habits can help you identify potential issues before they become problematic
Consider the following questions about your gambling habits:
Have you bet more than you can afford to lose?
Never (0)
Rarely (1)
Sometimes (1)
Often (2)
Always (3)
Do you need to gamble with large amounts of money for excitement?
Never (0)
Rarely (1)
Sometimes (1)
Often (2)
Always (3)
Have you returned to gamble more after losing money?
Never (0)
Rarely (1)
Sometimes (1)
Often (2)
Always (3)
Have you borrowed money or sold belongings to gamble?
Never (0)
Rarely (1)
Sometimes (1)
Often (2)
Always (3)
Do you feel you might have a gambling problem?
Never (0)
Rarely (1)
Sometimes (1)
Often (2)
Always (3)
Your PGSI Score
Score of 0: Non-problem gambler
- No Negative Consequences: You can enjoy gambling without it negatively affecting your life.
- Balanced Approach: Your gambling activities are well within your control and part of your overall entertainment budget.
Score of 1-2: Low-risk gambler
- Minor Issues: You experience a low level of problems with few or no significant negative consequences.
- Occasional Slip-Ups: For example, you might occasionally spend over budget or feel a twinge of guilt after gambling.
Score of 3-7: Moderate-risk gambler
- Noticeable Impact: You experience a moderate level of problems that lead to some negative consequences.
- Financial Strain: You sometimes spend more than you can afford, leading to financial stress.
Score of 8 or higher: Problem gambler
- Serious Consequences: You gamble with significant negative consequences, including a possible loss of control over your gambling activities.
- Life Disruption: Your gambling habits might interfere with your daily responsibilities, relationships, and overall well-being.
Need Help? We're here for you 24/7
Access professional and family support – confidential and free.
Getting Further Help
If you need additional support, contact one of these professional organizations:
- Health Navigator New Zealand: Offers support and information for gambling concerns.
- Gambling Helpline NZ: Available 24/7 at 0800 654 655.
- Gamblingtherapy.org: Provides global support for those affected by gambling.
Asian Family Services:
Confidential, culturally appropriate support for those affected by gambling harm, including one-on-one, couple, group counselling, and social work services.
Contact:
- Asian Helpline: 0800 862 342 (Monday to Friday, 9am - 8pm)
- Email: help@asianfamilyservices.nz
- Website: Asian Family Services
Breaching our Responsible Gambling Policy may lead to account suspension or closure.